Sigma Financial Group up for national industry award…
A leading West Midlands outsourcing firm has been nominated for a prestigious national award.
The Sigma Financial Group, which has offices and contact centres in Birmingham, Redditch and Cape Town, South Africa, is shortlisted in the Outsourced Collections Provider of the Year category at the 2017 Credit Awards – a national awards scheme which showcases the best businesses and individuals in the credit sector.
The firm, which employs over 450 people, has been recognised for its outsourcing services to the energy and retail sectors, where it has successfully helped several blue-chip brands improve their customer service offering. It is up against five other companies in the category.
Gary Gilburd, Chief Executive Officer of Sigma, said: “To be shortlisted for any award is fantastic, but one which recognises the service our people give customers is extra special.
“We have worked extremely hard over the past 12 months to introduce new and refreshed training programmes and ensure we get to know clients inside out. That approach has paid off as we’ve seen our most successful 12 months – adding new clients and delivering on our promises.
“We cannot wait for the ceremony in May and hope we can bring the award back to the West Midlands.”
Sigma was acquired by South African-based business process outsourcing firm, the Digicall Group almost 18 months ago. Headquartered in Johannesburg, the acquisition helped Digicall expand its presence in the UK market, also allowing Sigma to provide clients with access to offshore services.
Sigma works in the B2B and B2C sectors with clients including major blue chip organisations from the utilities, financial services, retail and telecommunications industries.
Sigma’s team will attend the glitzy awards evening on Thursday 11 May at London’s Grosvenor House Hotel.
The award nomination caps a successful six months for the company. Last November it won the Best Outsourcing Initiative of the Year category in the 2016 Credit Strategy Utility and Telecommunications Awards.
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