BIP Features »

February 15, 2019 – 6:00 am |


A leading UK manufacturing specialist is casting aside the uncertainty of Brexit by recording its best ever month in its 73-year history.
Alloy Wire International (AWI), which supplies more than 60 different ‘High Performance’ nickel alloys, …

Read the full story »
BIP business guides & tools

Please register/login to access content

BIP Access to Finance

Access to Finance,Grants & Business Support

BIP Features

West Midlands business highlights, opportunites and networking

Bips and Pieces

All the best from the web handpicked out by our team, including the World of tech

Business News

Latest West Midlands news affecting your business

Home » Business News

6,500 Barclays Branch Staff Promoted to Reflect Changing Nature of Banking…

Submitted by on July 14, 2014 – 7:15 am |


Steven Cooper, CEO, Barclays Personal BankingBarclays has today launched the new role of a Community Banker, promoting more than 6,500 branch staff to a highly skilled team who are focused on making our customer’s lives easier.

The move reflects the radical way banking is changing with customers increasingly choosing to conduct basic transactions through a digital platform and instead using branches for more in-depth conversations with staff.

With a more flexible and empowered team, staff will have more time to support our customers from branches through to the wider community.

From 1 October, Barclays will evolve the traditional ‘Cashier’ role into one ‘Community Banker role’. Every ‘B1 Cashier’ will move up a grade to ‘B2 Community Banker’, more accurately reflecting their role with customers.

At the same time Barclays is investing in branches to make them counter-less, with staff in the banking hall helping customers on iPads rather than remaining behind a window.

Steven Cooper, CEO, Barclays Personal Banking, said:

“We know that really helping customers requires a lot of valuable people skills and this change is about investing in our colleagues and recognising their talents.”


Go to the main page

Tags: , , , , , , , , , , , ,

We use Cookies - By using this site or closing this you agree to our Cookies policy.
Accept Cookies
x